FAQs

Who exactly are Debt Collection London?

We began in 2006 as part of the UK Debt Collection Bureau network and act as a referral agency for London’s best debt collection companies. Our extensive offerings are designed to match the right debt collection agency to your business needs. We provide a free initial analysis of your case and advise whether or not there is a valid debt to chase. We will then refer your details to the most appropriate agency to deal with your situation.

Do I have to pay anything to you for your help?

No you don’t. Our service is free and takes the hassle out of you having to approach numerous debt collection agencies. We will only ever use the leading debt collection organisations in the UK.

How can I trust you to find the right Agency?

With over 400 debt collection organisations in the UK who all have different practices, standards and pricing policies it can be an overbearing task to find the best in the business. Some debt collection agencies only deal with commercial debts or specifically with private debts. Some firms will not take ad-hoc instructions and some firms will only take bulk accounts of 100 or more. There are so many different types of firms and this is where we can help.

What type of companies are on your panel and do you vet them?

Yes of course. To become a member of our Debt Collection panel, each firm is subject to various security checks and must be the following; Authorised & licensed by the Office of Fair Trading, Data Protection compliant, ISO9001 accredited, Members of the Credit Services Association, Fixed Cost Collection procedures, Proven high levels of service.

Why is it so important to use the right Debt Collection Agency?

It is of the utmost importance that the right Debt Collection Agency is used as it can be very damaging if an unprofessional outfit is selected. Not only will this vastly reduce the chances of actually recovering your money but it can be extremely damaging to your reputation and could well land you with criminal charges if a rogue outfit was wrongfully instructed.

Why should I use a Debt Recovery Agency?

The time you or your staff spend chasing clients that don’t pay is detrimental to the day to day running of your business and becomes counter productive towards your business objectives. When encountering a bad debtor or a number of bed debtors, you will enjoy much more success by hiring a professional Debt Collection Agency who have expertise in such matters. It is also essential you choose the right Debt Collection Company to meet your requirements and this is where we help hundreds of businesses and individuals every week.

Should I choose a debt recovery company or a solicitors?

We think the simple fact that some of the UK’s largest law firms outsource their Debt Collection to our partners provides the answer to that one. Solicitors are process driven whereas our partner Debt Collection firms are results driven and pro active.

Do your partner firms offer this ‘no win – no fee’ I’ve heard about?

This policy is only truly applicable to the compensation industry (Personal injury, Miss-sold endowments etc.) and that is where the claim itself is unequivocal. We have over a decade of experience in the Debt Collection industry and any firm that advertise themselves as no win – no fee are simply masking over a drip pricing policy or are looking for lead generation for their personal insolvency firms.

Our member firms offer a fixed low cost service that has total transparency in relation to costs. We use ONLY the UK’s Number One debt recovery firms in their respective fields of expertise i.e.. Commercial Debt Collection, Commercial Debt Collection etc.

What are your partners success rates?

Each and every enquiry made is taken on its own merit and there is no guarantee. For example, a range of overdue private school fees would be considered easier to recover than unpaid rent for a housing association. Common sense plays a part when taking into consideration the likelihood of a successful debt recovery. Our partners have recovered as much as up to 90% of undisputed debts so it is fairly safe to say that whatever the situation, our partners will maximise the potential for a successful recovery thus guaranteeing maximum return on your debt.

Can your partners recover international debt?

Our partners have the resources to recover debt in over 83 different countries.